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Machine Learning Unlocks Savings for Egencia Customers

Egencia optimizes travel booking, applies ML for more customer savings

4 min
Posted: 05 February 2021
  • Egencia Savings Finder for Air has unlocked more value from business travel programs by automatically rebooking tickets at lower fares, saving customers millions of dollars since its Spring launch; Egencia estimates total savings could double by the end of 2020.
  • Egencia Smart Mix for Hotel has helped customers save hundreds of thousands of dollars by optimizing search and sort results; Egencia estimates customers could save over a million dollars by mid-2020.

Bellevue, Wash., November 14, 2019 – Today Egencia® announces savings for its customers driven by Egencia Savings Finder for Air and Egencia Smart Mix. Additionally, the company is announcing the pilot of Egencia Savings Finder for Hotel.

Savings Finder for Air unlocks more value for corporate travel programs by applying machine learning technology to automatically track price variations and rebook tickets without any action from the business traveler or arranger. When Savings Finder identifies a lower rate within an average of the first seven days of booking[1], it automatically rebooks the reservation with the same amenities and ticket class. Since launching Savings Finder for Air earlier this year, customers have saved millions of dollars. Based on these results, estimates indicate total savings could double by the end of 2020.

“Companies want to wring every bit of value from their business travel budgets,” said Mark Hollyhead, Chief Operating Officer and SVP of Customer Success at Egencia. “Building innovations like Egencia Savings Finder lets us help our customers maximize the value of their travel program. Every dollar saved when an Air or Hotel booking is reshopped at a lower rate adds up, allowing our clients to book more trips and spend more time engaging suppliers, engaging clients and engaging employees.”

Following the success of Savings Finder for Air, Savings Finder for Hotel will be available in pilot to a limited number of customers in Q4 2019 with a target of Q1 2020 for general release. The new capability leverages a similar approach as Savings Finder for Air, including automatic reshopping and rebooking of a reserved hotel room with the same amenities if a price drop is discovered.

Growing the portfolio of machine-learning based features benefiting customers globally, Smart Mix uses powerful algorithms and machine learning to provide business travelers a quick, intuitive shopping and booking experience. The feature intelligently analyzes data from simple to complex scenarios and may factor in the personal preferences of each traveler, along with the company’s travel policy, to deliver smarter search results.

Since launching in the spring, Smart Mix for Hotel has helped Egencia customers save hundreds of thousands of dollars, to date. It is estimated customers across Egencia could save over a million dollars by mid-2020.

Smart Mix is also applied when searching for flights. Based on optimization driven by Smart Mix, the number of flights selected in the top 10 search results in North America improved by 13 percent since Egencia Smart Mix for Air was launched this summer, clearly indicating relevancy is just as important as price.

“We know business travelers don’t have time to sort through, what could be thousands of results, to find the best option at the best price within their policy,” said Alex Kaluzny, SVP and Chief Product and Technology Officer at Egencia.“Egencia is committed to delivering innovative solutions, like Egencia Smart Mix, that simplify the booking experience and help our customers save time and money.”

Travel managers can see the benefits of Savings Finder and Smart Mix are delivering to their corporate travel programs in the Egencia Analytics Studio. The data visualization and analytics service give travel managers instant access to savings data per quarter, including both overall savings as well as breakdowns across top routes. It unlocks the maximum potential of a managed travel program, creating additional value for the company and its travelers in a virtuous cycle.

About Egencia

Egencia is reimagining business travel management to make business travelers happier and corporate travel programs more successful. Egencia offers more personalized experiences through curated access to the world’s most relevant travel options. Putting our customers at the center of everything we do, Egencia provides exceptional customer care and innovative travel manager tools to increase savings and compliance. Egencia serves businesses large and small in more than 60 countries. Connect with us on and follow us on Twitter and LinkedIn and see what we’re reimagining next on our blog.

Media contacts

Brandie Gonzales | Global Senior Comms Manager |

Siarah Khan | Global Senior Comms Manager |

[1] North America rebooks during the initial 24 hour void window

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