Mark Hollyhead brings 26 years of global experience in sales, marketing and operations across the travel and telecommunications industries to his role as Chief Operating Officer.

In 2010, Mark joined Egencia from Vodafone, where he was Head of Transformation. Prior to that, he spent 15 years at British Airways (BA) in a variety of leadership positions, including Vice President of eCommerce and Customer Contact and Head of Revenue Management for the long-haul business worldwide.

Mark completed his tenure at British Airways as the Head of London Heathrow Customer Operations, where he was responsible for Terminals 1, 3 and 4. He was also the Chairman of the Terminal 5 change programme tasked with designing the customer experience and the consolidation of all operations into one terminal.

Mark earned a MBA in Strategy and Distribution from the City of London Business School and received postgraduate honours in Economics at Birkbeck University of London.

"The uncreative mind can spot wrong answers, but it takes a very creative mind to spot wrong questions."

— Antony Jay, Writer and Journalist