This case study originally appeared in 2017.

Customer

Headquartered in Montreal, TECSYS is a leader in supply chain solutions for health systems and hospitals, third-party logistics, and general wholesale high-volume distribution industries. Over 600 mid-size and Fortune 1,000 customers trust their supply chains to TECSYS.

Challenge

Gain better insight into the travel spend of travelers on the road, including tracking billable and non-billable travel and placing tighter controls around non-billable travel. Increase traveler satisfaction by shifting to a self-booking model with an intuitive booking experience. Identify solid travel agent support to assist travelers on the road and reduce the costs of the travel program.

Results

• Increased control over non-billable travel. Pre-trip approval is required only for non-billable travel, which helps to control non-billable travel and reduce the costs.
• Increased online adoption. Travelers are embracing self-booking with a 93 percent online adoption.
• Improved traveler satisfaction. Travelers are pleased with Egencia travel consultants and find Egencia’s user-friendly tool to be modern.
• Reduced costs. Visibility into unused tickets have resulted in $88,979 in ticket credits being recouped in 2015. Additional costs were achieved due to the ability to monitor non-billable travel, control the number of employees attending events and not paying any agency fees.

Read the case study here