“Get healthy” is the most popular New Year resolution of 2017. According to Google data gathered by iQuanti, there were 62,776,640 searches for this goal. The good news: getting your corporate travel program in shape is a little easier than turning down a slice of office birthday cake.
The Account Management pros at Egencia share these six ways you can keep your travel program healthy this year.
- Make 2017 the year you automate profile management. The most basic step you can take to prevent fraud is to ensure your Egencia traveler list is aligned with your company’s internal systems. The Egencia Bulk Data Management (BDM) feature can relieve you from the monthly drudgery of creating and deleting members. Ask your Account Manager for more information.
- Review your Egencia site settings. Do you have out-of-date broadcast messages that need to be changed or removed? Are your preferred hotels listed in the right order? Is the latest version of your travel policy reflected on the site? Do you need to update your Trip Controller and Policy settings or your reason codes? Now is the time to refresh your site before travel picks back up.
- Evaluate your hotel negotiated rates. If you spent significant time renegotiating your hotel rates last quarter, you’ll want to audit your rates to ensure they match your new contracts.
Throughout the year, take a look at booking data to see what you paid at your top negotiated rate properties versus corporate averages for that market. If a hotel has been hiking your rates every year, your rates may be more expensive than market averages. These questions will help you decide if chainwide rates are right for your program.
- Promote company loyalty. Look into your booking data to see if travelers are paying above-market rates to pursue loyalty points with a certain carrier, hotel chain, or rental car company. Everyone wants points, but your company’s budget is more important than that traveler’s next vacation. Bonus tip: Once you’ve found these travelers, investigate status-matching them with another partner.
- Address the sharing economy. Ride sharing and alternative lodging are here to stay. According to recent studies, business travelers use ride sharing services more often than taxis and the alternative lodging industry is expected to grow to $108 billion by 2018. If you have not done so, make 2017 the year you evaluate your company’s usage and determine if sharing economy services are right for your policy.
- Launch your mobile strategy. It’s 2017, yet the majority of travel programs still haven’t adopted a mobile strategy. Hmm… Now is the time to encourage your travelers to use the Egencia mobile app. Travelers can book and manage travel, receive alerts, get help during disruptions, and find the quickest and most cost-effective ground transportation options to their destinations. Happy travelers = happy travel managers.
And, of course, take the opportunity to communicate your travel policy and any updates with employees.
Tips were provided by the Egencia Account Management team.