TECSYS found a solution for billable vs non-billable travel and decreased the travel program costs

Customer: 

Headquartered in Montreal, TECSYS is a leader in supply chain solutions for health systems and hospitals, third-party logistics, and general wholesale high- volume distribution industries. Over 600 mid-size and Fortune 1000 customers trust their supply chains to TECSYS in the healthcare, third-party logistics, and general wholesale high-volume distribution industries.

Challenge

Gain better insight into travel spend travellers on the road including tracking billable and non-billable travel and placing tighter controls around non-billable travel. Increase traveler satisfaction by shifting to a self-booking model with an intuitive booking experience. Identify solid Travel Agent support to assist travellers on the road. Reduce costs of Travel Program.

Results

  • Increased control over non-billable travel. Pre-trip approval is required for non- billable travel only which helps to control non-billable travel and reduce the costs.
  • Increased online adoption. Travellers are embracing self-booking with a 93% online adoption.
  • Improved traveller satisfaction. Travellers are pleased with Egencia Travel Consultants and find Egencia’s tool user-friendly and modern.
  • Reduced costs. Visibility into unused tickets have resulted in $88,979 in ticket credits being recouped in 2015. Additional costs were achieved thanks to the ability to monitor non-billable travels, control the number of employees going to the events, as well as not paying any agency fees

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