Reducing travel spend by more than $175K

Customer

Scotiabank is a multinational financial services provider and Canada’s third-largest bank, with more than 81,000 employees servicing 19 million customers in 55 countries.

Challenge

With more than 6,500 frequent global travelers, Scotiabank sought deeper insight into its $10 million travel spend in order to increase online adoption, improve tracking, and secure dedicated account management support to save money.

Solution

Egencia’s proactive training programs minimized resistance to change, and our familiar, intuitive tools made the transition to online booking quick and easy. By collaborating with Egencia, Scotiabank saved $153,000 in agent-assisted fees. And our automated Unused Ticket Summary resulted in a savings of $25,000—in a single quarter alone.

Future

Egencia’s responsive account-management support continuously helps Scotiabank achieve its travel-program goals. And our customer-service team provides Scotiabank travelers with experienced, 24/7, year-round assistance, managing real-time challenges and ensuring that employees reach their destinations as easily and efficiently as possible.

Egencia’s business travel solutions fuse technology with agent-assisted service to meet the needs of your company. We offer your travelers robust hotel, airline and rental car deals to book themselves – online, via our app or with the help of an Egencia Travel Consultant.

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