Launching a new global travel program—in a week

Customer

The famous Lacoste logo graces everything from fragrances to footwear, offering the world an expansive collection of active wear for men, women, and children.

Challenge

Quickly transition to a managed, self-booking travel program that uses fewer internal resources, with a central-billing model that eases the financial burden on store employees.

Solution

The travel program that Egencia launched within seven days—despite it being the week before Christmas—saved Lacoste a month’s worth of management hours in the first year alone. The online adoption rate skyrocketed to 93% as employees embraced the new central-billing model, which enables travel without up-front costs. Lacoste also introduced pre-trip approval to curb unnecessary travel expenses; in a matter of seconds, managers can approve travel from a laptop or mobile device. Egencia’s real-time reporting has enabled Lacoste to better monitor spend and take advantage of cost-saving opportunities, reducing air ticket prices 23% lower than the industry average in the first quarter alone.

Future

Lacoste travelers now rely on experienced Egencia corporate travel agents—available 24/7—instead of costly in-house resources. When booking online, travelers are taking advantage of handy tools like group-trip collaboration and repeat-trip functionality. The combination of on-demand reporting and comprehensive policy tools continues to result in significant time and cost savings for one of the most recognizable brands in the world.

Egencia’s business travel solutions fuse technology with agent-assisted service to meet the needs of your company. We offer your travelers robust hotel, airline, and rental car deals to book themselves—online, via our app, or with the help of an Egencia Travel Consultant.

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