Cutting fees, gaining visibility, improving service

manpower-group

Customer

ManpowerGroup provides a range of employment services through a global network of nearly 4,000 offices in 82 countries, serving all industry segments.

Challenge

Reduce travel-management costs, increase online adoption rate, introduce policy controls for travelers, and gain visibility into travel spend with on-demand reporting—all while maintaining a high level of consultant assistance.

Solution

ManpowerGroup reined in the runaway fees of its incumbent travel-management company by transitioning to Egencia, which transformed the way the global giant manages the constant flow of its employees around the world. Egencia provided real-time insight into where travel dollars go with powerful, intuitive booking technology—not only through the dashboard and on-demand reporting, but also through the Guest Profile and Travel Group features. The end result is that Egencia helps ManpowerGroup travelers book and manage their own travel while making better, more informed purchase decisions for the company.

Future

Though initially apprehensive about the change, ManpowerGroup’s travelers—including VIPs—report that they’re overjoyed by the familiar simplicity of Egencia’s tools. In fact, employees gave Egencia an overall satisfaction score of 85%. After just six months, online adoption increased by 17%, and ManpowerGroup is making strategic moves informed by greater travel transparency to save even more money.

Egencia’s business travel solutions fuse technology with agent-assisted service to meet the needs of your company. We offer your travelers robust hotel, airline, and rental car deals to book themselves—online, via our app, or with the help of an Egencia Travel Consultant.

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