Resources

Traveller Satisfaction

VIDEO: Informa Customer Story – putting traveller safety first

Find out why a global company like Informa takes every measure to ensure the safety of their travellers at all times.   Find out more […]

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Still trying to tackle traveller satisfaction? Try these resources 

Travelling for business is not always easy. It can cause a lot of anxiety for the traveller: feelings of guilt for travelling away from […]

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Confidently sell business traveller-friendly policies to executives

Every year one or two themes seem to stand out at the GBTA convention. This year it was traveller satisfaction—a growing priority for travel […]

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Why saving a fiver could cost you a million

There are few bets you can make where the stake is small – a few pounds or euros – and the potential winnings run […]

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VIDEO: 360° Virtual Reality Tour of Egencia’s Customer Service

Take a helicopter tour in 360° virtual reality – it’s on us! At Egencia, we pride ourselves on our technology while firmly believing in humanising […]

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Policy vs. Policing: Ten ways to empower and take care of your travellers

According to the business travellers we surveyed globally, only 38% say their company travel policy meets their needs very well. Travel managers need to […]

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