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Are we there yet?

Business travellers say...

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70% of global business travellers...

enjoy travelling for business and the majority think in-person meetings are more productive.

But, in order for travellers to be truly satisfied, there are points along their journey – from booking to expense – that could still use some improvement.


would like to book or manage travel across all of their devices


say in-flight Wi-Fi would increase their productivity, but only 29% are reimbursed


book hotels out of policy because they can’t find a hotel close enough to their destination


less time is what business travelers want to spend filing expense reports


of travellers still want to talk to a human when having a problem

How can we change travellers’ “no” to a “yes”?

It’s time to offer an improved experience through better tools and technology, business-traveller friendly policies and flexible service options.