ManpowerGroup Customer Story

Cutting fees, gaining visibility, improving service

Customer
As the world’s workforce expert, ManpowerGroup connects more than 600,000 people to meaningful work every day, and provides recruitment and workforce solutions for more than 400,000 clients around the world.

Challenge
Reduce travel-management costs, increase online adoption rate, introduce policy controls for travellers, and gain visibility into travel spend with on-demand reporting – all while maintaining a high level of consultant assistance.

Solution
ManpowerGroup reined in the runaway fees of its incumbent travel-management company by transitioning to Egencia, which transformed the way the global giant manages the constant flow of its employees around the world. Egencia provided real-time insight into where travel budget go with powerful, intuitive booking technology—not only through the dashboard and on-demand reporting, but also through the Guest Profile and Travel Group features. The end result is that Egencia helps ManpowerGroup travellers book and manage their own travel while making better, more informed purchase decisions for the company.

Future
Though initially apprehensive about the change, ManpowerGroup’s travellers—including VIPs—report that they’re overjoyed by the familiar simplicity of Egencia’s tools. In fact, employees gave Egencia an overall satisfaction score of 85%. After just six months, online adoption increased by 17%, and ManpowerGroup is making strategic moves informed by greater travel transparency to save even more money.

Egencia’s business travel solutions fuse technology with agent-assisted service to meet the needs of your company. We offer your travellers robust hotel, airline, and rental car deals to book themselves—online, via our app, or with the help of an Egencia Travel Consultant.

Read the full story here