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Technology or customer service – can you have the best of both worlds?

Customer service – a dying breed? High-street banks are closing their branches across Europe. At the end of 2015, Société Générale announced it was […]

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How to increase your influence at work with three easy-to-use strategies

Lelia Gowland, Principal, Gowland, LLC  If you’re a travel buyer, odds are good that you’re also woman. 71% of GBTA’s direct buyer members are […]

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The power of data: the new corporate travel currency?

There has been a lot of talk about advanced technologies such as AI and machine learning in recent years amongst the tech community. Some […]

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Confidently sell business traveller-friendly policies to executives

Every year one or two themes seem to stand out at the GBTA convention. This year it was traveller satisfaction—a growing priority for travel […]

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Why saving a fiver could cost you a million

There are few bets you can make where the stake is small – a few dollars or pounds – and the potential winnings run into […]

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VIDEO: 360° Virtual Reality Tour of Egencia’s Customer Service

Take a helicopter tour in 360° virtual reality – it’s on us! At Egencia, we pride ourselves on our technology while firmly believing in humanising […]

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