Privacy Statement for Egencia


Below you will find the privacy policy for Egencia.com.

This Privacy Statement sets out our information privacy practices as follows:


We understand that booking travel online involves significant trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. (Personal information includes information that can be linked to a specific individual, such as name, address, phone number, e-mail address, or payment details.)

This document sets out Egencia’s policy concerning the management of personal information and describes the types of personal information Egencia holds, the purposes for which it holds that personal information, and the ways in which Egencia collects, holds, uses and discloses that information. By visiting this Web site, you agree to accept the practices described herein.

Corporate Travel Program - Overview

To manage its business travel needs, your organization has enrolled in the Egencia Program. Under this Program, your organization may designate a travel manager ("Travel Manager") to manage and administer the travel needs of your organization and may appoint one or more travel arrangers ("Arranger" or "Global Arranger") to book and manage the travel of individual employees ("Travelers"), as well as non-employees as deemed appropriate by the company ("Guests").

Rules relating to bookings by Travelers
To book and manage their own travel, Travelers must register to become a member of Egencia or have profile data loaded in our system by the Egencia implementation team. Travelers who do not register to become members of Egencia must rely on their Travel Manager, Arranger or Global Arranger. If you are a Traveler, this Privacy Statement applies to you regardless of whether you are booking and managing travel yourself or through your Travel Manager, Arranger or Global Arranger. This Privacy Statement also applies regardless of whether the travel you book is business or personal. Accordingly, unless we expressly provide otherwise, when we refer to "you" in this Privacy Statement, we are referring to you as the Traveler, whether you are acting on behalf of yourself or through a Travel Manager, Arranger or Global Arranger.

Travel Managers, Arrangers and Global Arrangers
While this Privacy Statement is primarily directed at Travelers and Guests, it also applies to Travel Managers, Arrangers and Global Arrangers.

Any personal information that a Travel Manager, Arranger or Global Arranger provides to us about himself or herself in connection with our Corporate Travel Program is managed as set out in this Privacy Statement. Egencia, however, reserves the right to contact Travel Managers, Arrangers and Global Arrangers as contemplated by their organization’s Corporate Travel Agreement with us (e.g., for feedback on the Program, to discuss the business relationship, discuss new promotions, etc.). This contact may occur via phone, e-mail or postal mail.

When booking and managing travel on behalf of any Traveler or Guest, Travel Managers, Arrangers and Global Arrangers must obtain the relevant Traveler's or Guest’s consent. Travel Managers, Arrangers and Global Arrangers must also ensure that the relevant Traveler or Guest receives and agrees to the terms of this Privacy Statement. Each Travel Manager, Arranger and Global Arranger also agrees to comply with the terms of this Privacy Statement when providing or handling any personal information of any Traveler or Guest.

Whether you book travel directly from us or allow your Travel Manager, Arranger or Global Arranger to do so on your behalf, authorized individuals within your company may have access to your member ID, password, name of your member account, as well as your travel itineraries and all other information in your account, and may also direct that we share this information with third parties for recordkeeping or other authorized purposes. Your Travel Manager, Arranger or Global Arranger will also be able to update your profile settings (excluding your Member ID and password) and travel preferences. Your Travel Manager, Arranger or Global Arranger will also be able to view, change, or cancel any of your trip itineraries.

Scope of Statement
This Privacy Statement sets out the information collection and use practices of Egencia. The policies or practices of your organization may differ, and we are not responsible for any use or disclosure of your personal information by anyone at your organization or any acts or omissions of your organization, Travel Manager, Arranger or Global Arranger. If you have any questions about the manner your organization, Travel Manager, Arranger or Global Arranger handles your personal information or books or manages travel on your behalf, please contact the appropriate representative of your organization.

What information we collect from you

Before you access the Egencia website, we require you to sign in as a member, using your Member ID and password. Generally, Egencia collects and stores all information you provide to Egencia including, without limitation, all personal information about you that you specifically and voluntarily provide or give us in any other way. We also may request information about your travel preferences, including meal requests, seat selection, frequent flyer/hotel/car rental program information, and ticketing options. Your Travel Manager, Arranger or Global Arranger may provide us additional personal information about you such as your employer ID number.

Circumstances where Egencia collects personal information include, without limitation, when you:

  • Complete the Egencia Program Application
  • Become an Egencia member
  • Complete a Traveler profile
  • Book travel
  • Use the Travel Arranger service
  • Participate in a survey
  • Contact us

Passenger information
Egencia collects the full name, contact number and other personal information of a Traveler when a travel reservation is made through Egencia. We may also collect information about each Traveler's preferences, including meal requests, seat selection, frequent flyer/hotel/car hire programs and membership numbers, and ticketing options.

When someone other than yourself is accompanying you on travel booked through Egencia, we may collect personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Egencia with their personal information and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

Failure to provide information
In order to access the Egencia website, you must sign in as a member, using your Member ID and password. When making travel plans or a booking using this web site, you must provide the requested contact information and financial information. We will use your contact information to reserve the required services, to send you details of the confirmation, for billing purposes and to inform you of any updates or changes to your travel plans.

If you do not provide the requested information, you will not be able to access the Egencia website, and we may not be able to complete your requests or orders.

Use of your information

Egencia uses sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our site. We use other information about you for the following general purposes: to register you as an Egencia member; to provide you with the products and services you request; to provide you with travel confirmation and updates; to send you travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and Web site; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with Egencia; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Disclosure of your information

Egencia may share your personal information with the following entities:

  • Suppliers, such as hotel, airline, cruise, car rental companies, or activity providers, who fulfill your travel reservations. Throughout Egencia.com, all services provided by a third-party supplier are described as such. We do not place limitations on our suppliers' use or disclosure of your personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you book through Egencia. Please note that these suppliers also may contact you as necessary to obtain additional information about you or to facilitate your travel reservation.
  • Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.
  • Business partners with whom we may jointly offer products or services. You can tell when a third party is involved in a product or service you have requested because their name will appear with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners and recommend you evaluate their practices before deciding to provide your personal information.
  • Others within you organization, such as your Travel Manager, Arranger or Global Arranger, as described above in the "Travel Managers, Arrangers, and Global Arrangers" section.
  • Companies within our corporate family. We may share certain information with our corporate affiliates, including Expedia, Hotels.com, Hotwire, and Classic Vacations.  To the extent that our corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Statement.


We also may share your information:

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Egencia, our customers, or others; and in connection with our Terms of Service and other agreements.
  • With various other law enforcement agencies and governments around the world for security, customs, and immigration purposes.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.


Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

Your choices with respect to collection and use of your information

  • You can add or update information on the My Profile and My Trips pages and close your account as described below.
  • As a participant in the Egencia Program, you may receive communications from us notifying you of special promotions or other travel news. You can discontinue your subscription to Egencia's promotional email services at any time on the My Profile page under the heading "E-mail settings", or by telling your Travel Manager, Arranger or Global Arranger that you no longer wish to receive such communications from Egencia. (Egencia cannot be responsible for any failure by them to communicate your preferences to us.) You will also be given the opportunity to unsubscribe from commercial messages in any such e-mail we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your Egencia account or to your transactions with Egencia, without offering you the opportunity to opt out of receiving them.
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from Egencia.com, you will not be able to access portions of our site.

Cookies and other technologies

Cookies are small data text files and can be stored on your computer's hard drive (if your Web browser permits). The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our sites.

As a member or visitor to this site, you may be assigned a permanent cookie file on your computer's hard drive. You can choose to not receive a cookie file by enabling your Web browser to refuse cookies or to prompt you before accepting a cookie. While this cookie does not contain any personal information, it may be associated with your personal information in order to provide you with targeted email notifications.

Egencia automatically collects certain information about your computer when you visit this site. For example, we collect information about your IP address, operating system, and web browser software (such as Firefox, Safari or Internet Explorer). We also may collect information about your online activity, such as trips viewed and travel booked. Our goals in collecting this automatic information include customizing your user experience, increasing convenience as you use our site, and collecting analytics information in order to continually improve our site.

We may use cookies to help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you log into our site using a username and password, we may use cookies to remember your registration information, so you do not need to log into our site each time you visit. We also may record your password in a cookie if you checked the box titled "Remember my password on this computer." Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes. Egencia will never store sensitive personal information such as credit card numbers in a cookie.In addition to the above cookies, we may use Local Shared Objects, also referred to as "flash cookies," on our web site. These are used to enhance your user experience, for example, by storing your user preferences and settings, such as your volume/mute settings, and in connection with animated content on our website. Local Shared Objects are similar to browser cookies, but can store data more complex than simple text. By themselves, they cannot do anything to or with the data on your computer. Like other cookies, they can only access personally identifiable information that you have provided on this site, and cannot be accessed by other websites. To find out more about flash cookies or how to disable them, please visit: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html.

This site may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.

Information Collected by third parties/Display of tailored advertising

Third-party advertisers, such as advertising entities and business partners, may use cookies and other technologies (such as Web beacons) to collect information about your online activities. The purposes for collecting this information include: to measure and understand usage of our site; to analyze, modify, and personalize advertising content on Egencia.com and other sites; and to provide ads about goods and services we hope will be of interest to you. We do not have access to or control over cookies or other features they may use, and the information practices of these advertisers are not covered by this Privacy Statement. You can find out more about third-party advertisers and explore the option of not having this information collected by clicking here.

Do-Not-Track Signals and Similar Mechanisms

Some web browsers may transmit "do-not-track" signals to websites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Participants in the leading Internet standards-setting organization that is addressing this issue are in the process of determining what, if anything, websites should do when they receive such signals. Egencia currently does not take action in response to these signals. If and when a final standard is established and accepted, we will reassess how to respond to these signals.

Using the Egencia mobile phone and tablet Apps (the “Mobile Apps”)

When you use an Egencia Mobile App, we collect and use information about you in the same way and for the same purposes as we do when you use our website.

In addition to this, we also use some other information that we collect automatically when you use our Mobile Apps.  Specifically:

  • We collect information about Mobile App functionality that you access and use.  This allows us to identify those areas of the Mobile App that are of interest to our customers so that we can refine and continuously improve the Mobile App.
  • If you use a Mobile App's “find hotels” feature using your “current location,” we use information about your current location – provided by your mobile device using GPS or similar technologies – to show nearby facilities.  We do not collect location data unless you expressly click on the “find hotels” feature using “current location” as your destination or you switch on location data collection through your phone settings menu.
  • Each Mobile App will also send us error reporting information in the event that it crashes or hangs.  This enables us to investigate the error and to improve the stability of the Mobile App for future releases.  As part of these error reports, the Mobile App sends us information about the mobile device type and version, your customer ID, the time the error occurred, the feature being used and the state of the application when the error occurred.  We do not use this information for any purpose other than investigating and remedying the error.
  • We may ask for your permission to send push notifications concerning changes in flight status or other items coming up on your trips. In addition, we may also use push notifications to issue key communications from your travel manager/employer in case of emergency. These permissions can always be managed from your mobile device settings.
  • If you select “Contact Egencia by phone” and choose the “Call back” option under Egencia AssistMe, where this feature is available, the Mobile App will send your customer ID, itinerary information and potentially other information about recent Mobile App usage to the travel consultant. This is done to expedite the customer service interaction and make for a smoother, more knowledgeable exchange.


You always have the ability to control certain information a Mobile App sends to us.  You can switch off location data collection at any time through your phone settings menu.  Alternatively, you can remove the Mobile App from your mobile device entirely and access our services through our website.

How we protect your information

We want you to feel confident about using this Web site to plan and book your travel, and we are committed to protecting the information we collect. While no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

How you can access your information

You have access to your information in the following areas of Egencia.com:

My Account

The My Profile pages on Egencia allows members to view and change their account settings. The email settings option lets you change your email address and subscribe or unsubscribe to the special promotional notification services. You can also change your password and elect to have an automatic password sign-in when logging on to this web site. You can add new Travelers and delete existing Travelers from your member profile; update or correct names, phone numbers, passport information, and emergency contacts for Travelers associated with your profile; and update your travel preferences.

Request to close an account

You can close your Egencia account by contacting us as described below. Once you close an account, you will not be able to sign in or access any information associated with the account, but you can open a new account at any time. We will send you an e-mail confirming your account closure to the e-mail address contained in your member profile.

My Trips

The My Trips page on this website allows members to view, update, or delete their saved itineraries.

In the event that you notify Egencia that certain personal information about you is not accurate, complete and up to date, Egencia shall take reasonable steps to correct the personal information so that it is accurate, complete and up to date.

External Links

If any part of this Web site links you to other Web sites, those Web sites do not operate under this Privacy Statement. We recommend you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Visiting our Web sites from outside the United States

This Privacy Policy is intended to capture information collected through our Web site from residents of the United States. If you are visiting our Web site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.

U.S.-Swiss Safe Harbor Framework

As described in our Safe Harbor Privacy Statement, we comply with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland.

Changes to this Privacy Statement

Egencia may update this Privacy Statement in the future. We will notify you about material changes to this Privacy Statement by sending a notice to the e-mail address you provided to us or by placing a notice on our Web site.

If you have questions about our Privacy Statement, please e-mail us.

How to contact us

We want to make sure you have control over your online travel experience as an Egencia customer, from planning and booking your travel to protecting your personal information.

Egencia customer service travel agents are ready to help with your Egencia travel concerns 24 hours a day, seven days a week. Please e-mail us your questions and comments using our feedback form and you will receive a response within 4 hours. If you need more immediate assistance, you may call an agent at +1 (866) 397-2677 or +1 (702) 939-2532. You may also call at any time the customer service number given to you upon company sign-up.

In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.

This Privacy Statement is effective as of February 11, 2014.