What it is like to manage travel for the President of Egencia
What distinguishes a clunky product from a seamless one? Research and design iterations, and lots of them. Read more about the Egencia User Experience team in this blog.
Reliable, easily accessible customer service is just as important to our customers as great online booking.
Throughout this blog series, we have taken you behind the scenes and shared how Egencia worldwide employees feel about great customer service, Egencia’s approach to service and advice on change management.
In our last post, we shared perspectives from worldwide Egencia employees about our approach to global customer service. In this follow-up, we ask Egencia employees to share some of their most memorable customer service experiences.
We set out this month to speak with employees across the globe about customer service.
When people ask me what’s so great about #life@Egencia, I could say that it’s the technology, or the love of travel - but really I think it’s the people.
With a role that spans from project management to operations improvements, Craig Kaneen helps keep Egencia Australia rolling.
Ever wonder who is answering your customer service calls? We sat down this month with Gillian Loiler, Senior Corporate Travel Consultant at Egencia.
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