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How do I change or cancel my hotel booking?

How do I change or cancel my hotel booking?

Change your hotel booking

Some hotel bookings allow you to make changes to your reservation online from your Trip.  If you select "Change" on your trip and receive a “Changes not available” message, you will need to cancel and rebook your reservation.

If online change is available for your reservation, you can make the following changes:

At no charge

  • Guest name
  • Bed type
  • Smoking preference
  • Special requests

Charges may apply

  • Room type
  • Travel dates

To change your hotel booking

  1. From Trips, select itinerary you wish to change
  2. Select "Change" link
  3. If a “Changes not available” message is displayed, it means your reservation cannot be changed online. You will need to make a new booking and cancel the original. (Note: Be sure to confirm availability for your new booking before cancelling the original)

To cancel your hotel booking

You can cancel most hotel bookings online. If your hotel's free cancellation deadline has passed, you will have to pay a cancel fee. If you booked a non-refundable hotel, you will have to pay the entire cost of your stay. Check the Rules and Restrictions in your itinerary for details.

  1. From Trips, select itinerary you wish to cancel
  2. Select "Cancel" link and follow instructions

If you don't see the "Cancel" option, it is for one of these reasons:

  • The hotel's free cancellation deadline has passed. You can find details about cancel fees in your itinerary.
  • You booked a non-refundable hotel.

Still need assistance?

If you are unable to make your change online, please contact us.

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