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Business Travel Supplier Updates

Business Travel Supplier Updates

For the latest travel advisories, please visit the Egencia Travel Advisor to find what you need to know for your trip.

As COVID-19 restrictions begin to ease, many suppliers are implementing new health and safety protocols. Egencia gives you easy access to information about suppliers’ protocols and standards directly in the booking path, so you can make informed decisions about your trip. We also recommend you check with your airline, rail provider, car rental agency, or hotel about their current cancellation policies, travel restrictions, safety measures, and other protocols before you book and before you start your journey. 

Air Travel

Airport safety standards may vary by location, so we recommend that you check with your departure airport to learn about any requirements you should be prepared for, such as face masks and temperature checks.  

Many airlines also have new or updated rules such as those for face masks. Knowing what you should be prepared for or what you may need to pack can help ensure you have a more relaxing flight.  We also recommend you check the status of your flight on the airline's website before booking and again before you depart for the airport.

The links below will help you quickly access the website for your specific airline. 


Some rail providers have new hygiene protocols, including increased frequency of cleaning, while others may have changed services or have added special trains. 

It’s a good idea to check with your rail provider before booking your trip and again before you travel to ensure you have up-to-date information about requirements and processes. Knowing what you need to prepare for or to pack can help ensure you have a more relaxing journey. For example, understanding flexible cancellation policies can help you avoid penalties if you need to make a change to your booking.  

The links below will help you quickly access the rail providers’ websites where you can find the most up-to-date information about flexible cancellation policies and travel advisories.  

Car Rental

Before you make a car rental booking, it’s a good idea to review the supplier’s policies and procedures. Some have reduced hours or availability for certain locations, and some have increased flexibility for cancellations or reduced fees associated with changes. 

In response to the pandemic, many suppliers have adopted new or additional forms of sanitation, including enhancements to already rigorous between-rental cleaning for car interiors. Some are offering additional COVID-19 protection for travelers in the form of personal protective equipment (PPE), like gloves and hand sanitiser. Knowing if you will have access to PPE when you pick up your rental can help you to prepare for your trip or plan to pack needed supplies, like a mask. 

It's also helpful to learn about any requirements you need to keep in mind when picking up your vehicle. For example, you may need to sign a form stating that you do not have any symptoms and have not been in touch with anyone who has been exposed to COVID-19.  

Many car rental pick-up locations have physical distancing protocols or low-touch rental processes. In some locations, instead of picking up your keys and rental agreement from a reception area, your car will be driven out to you for curbside pick-up or delivered to a pre-arranged location. 

The links below will help you quickly access car rental agency websites.


As pandemic restrictions continue to ease many hotels are reopening and, when they do, they are adopting new health and safety standards to support guests’ wellbeing. You’re likely to find the experience has changed—contactless check-in, physical distancing in common areas and, sometimes, reduced access to fitness centers or more limited food service. 

Before booking your next hotel, it’s a good idea to understand the standards for each property you are considering for your trip. For example, it’s helpful to know whether face coverings are required in all indoor public spaces so you can plan appropriately and pack a mask. You will also want to ensure you are prepared for any new on-property protocols, such as temperature scanning when you enter the hotel.

You may also want to consider the flexibility of the hotel’s cancellation policy. Use the filter ‘Book now with flexibility to change later at properties with free cancellation’ to quickly find hotels with free cancellation policies. This information will help you to plan accordingly if your travel plans change. 

Hotel closures

Some hotels have delayed reopening in response to changing local conditions.  Egencia is taking proactive measures to minimize travel disruptions resulting from hotel closures.  

On the hotel search page, properties with availability will be displayed at the top of your search results, and closed properties will appear below them marked as 'NO RATES AVAILABLE'. 

Egencia will inform you directly if the opening status of the hotel you booked changes and the property will now be closed during the time of your planned stay. Travelers will be notified of this type of change via email or through travel alerts, which are available in the Egencia app. 

You can use the links below to review the policies and protocols for hotels. You may also want to consider contacting the hotel directly with any specific questions you have about your stay. 

Need to modify a booking?

Many bookings can be changed or cancelled online through the Trips page of the Egencia website or the mobile app. You can also use Egencia Chat to access self-service support options or to chat live with a Travel Consultant.  If you still need to get in touch with Egencia’s travel consultant team, you can use this online form


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