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Travel disruptions

Travel disruptions

Many airlines, rail providers, car rentals and hotels have issued special flexible cancellation policies due to COVID-19. If you need to change or cancel your booking, or if you are still planning to travel, read on for instructions.


Many airline reservations can be canceled or changed online in 'Trips' or the Egencia mobile App.

However, if you need assistance from one of our expert travel consultants and are not traveling in the next 72 hours, we ask that you delay your call until closer to your travel dates or contact us by email. We will contact you with any additional information. If you have already submitted a request, you do not need to call us for a status update.

Select your airline from the below links to see if a policy has been issued to waive change and cancellation fees due to this event.

If you are still planning on traveling:

  • Check your flight status on your airline's website to find out if your flight has been delayed or canceled.
  • Check your airport to find out if there is specific travel advice for travelers.
Aegean Airlines Hawaiian Airlines
Aer Lingus Hong Kong Airlines
Aeroflot Hong Kong Express
Aeromexico Icelandair
Air Asia Iberia
Air Astana Indigo
Air Busan Interjet
Air Canada Japan Airlines
Air Caraibes jetBlue
Air China Jetstar
Air Dolomiti Jet2
Air France Juneyao Air
Air India Kenya Airways
Allegiant Air Malaysia Airlines
Air New Zealand KLM
Air Malta Korean Air
Air Mauritius Level
Air Seychelles LOT-Polish Airlines
Air Transat Qatar Airways
Caribbean Airlines Lufthansa
Cathay Pacific Sichuan Airlines
Air Vistara Malaysia Airlines
Alaska/Horizon Air Neos
Alaska Seaplanes Norwegian Air Shuttle
Alitalia Omar Air
Allegiant Air Peach
All Nippon Airways Philippine Airlines
American Porter Airlines
Asiana Airlines Qantas
Austrian Airlines Qatar Airways
Avianca Royal Air Maroc
Azerbaijan Airlines Royal Jordanian Airlines
Azul Airlines Royal Brunei Airlines
Bangkok Airways SAS
Beijing Capital Airlines Saudia
British Airways Scoot
Brussels Airlines Shenzhen Airlines
Caribbean Airlines Sichuan Airlines
Cathay Pacific Singapore Airlines
Cebu Pacific South African Airways
China Airlines Southwest
China Eastern Airlines SpiceJet
China Southern Airlines Spirit
Copa Airlines Starflyer
Delta Swiss
EgiptAir Tap Portugal
El Al Thai Airways
Emirates Tianjin Airlines
Etihad Airways Tigerair Australia
Ethiopian Airlines TUI Airways
Eurowings Turkish Airlines
Eva Air Ukraine Int’l Airlines
Fiji Airways United
FinnAir Vietnam Airlines
Firefly Virgin Atlantic
Flynas Virgin Australia
Frontier Vistara
Garuda Indonesia Volaris
Grant Aviation Vueling Airlines
Go Air WestJet
Gulf Air Xiamen Airlines


Rail Providers

Some rail providers have posted travel advisories and flexible cancelation policies. Please refer directly to the links below for the most up-to-date information.

If you need to change your plans, many train reservations can be canceled online from the Trips menu in the Egencia booking site or in the Egencia Mobile App.

If you need travel assistance from one of our expert travel consultants and are not traveling in the next 72 hours, we ask that you delay your call until closer to your travel dates or contact us by email. If you have already submitted a request, you do not need to call us for a status update.

Deutsche Bahn
SJ Rail
UK National Rail


Car Rentals

All Car bookings can be canceled online from the Trips menu on the Egencia site or in the Egencia mobile app. There are no cancellation fees nor no show fees for Car bookings.

The following list of Car rental providers have details on their response to COVID-19. Some providers will have lowered inventories and availability at specific locations. Please follow the links for more details.




Hotel Cancellations

With the ongoing COVID-19 situation we continue to see policy changes across hoteliers. For some bookings with stays between March 16, 2020 - June 30, 2020 that were previously non-refundable or non-cancellable you may have new flexibility if you cancel prior to the 24hr cancellation window. Cancelling your booking at least 24 hours ahead of when your stay is scheduled to begin will help prevent incorrect charges and reduce the need to process a refund.

Egencia is honoring cancellations of bookings that are currently showing non-refundable as long as they are within the stay window of March 16, 2020 – June 30, 2020. However, travelers must submit a request via our online form or contact Egencia directly by phone.

How your bookings will look in Egencia

If you have a non-refundable booking or for those bookings whose hotelier policies have not been updated, you will continue to see non-refundable, non-changeable per below.



If your booking now meets the hotelier's new flex policy for refundability and it is at least 24 hours ahead of check-in, your booking in Egencia will now look similar to this:



Hotel Closures

With the ongoing COVID-19 crisis we continue to see availability and policy changes across hotels. Some hotels are required to or are choosing to temporarily close. To assist travelers, Egencia is taking proactive measures to minimize travel disruptions due to these closures:

In the hotel search, closed properties will appear as NO RATES AVAILABLE. These hotels will be sorted and displayed below hotels that are currently open, with availability. Our goal is to help travelers avoid booking a hotel that we know will be closed.

For travelers with an upcoming booking at a hotel that we know is scheduled to be closed during their stay, we will be proactively messaging the traveler via email and cancelling the reservation.

Due to the ever-changing nature of hotel closures, we encourage travelers to contact hotels prior to their travel to confirm that the hotel is still in operation.

Most hotel reservations can be canceled online from the Trips menu in the Egencia booking site or in the Egencia mobile app. Because of the extraordinary circumstances of COVID-19 travel disruptions, processing refunds is taking longer than normal. We currently expect that it could take up to 60 days for you to see your refund. Thank you for your patience.

If your hotel's free cancellation deadline has passed, or you have a non-refundable reservation and are not traveling in the next 72 hours, we ask that you delay your call until closer to your travel dates or contact us by email. If you have already submitted a request, you do not need to call us for a status update.

The following list of hotel chains have issued special policies related to COVID-19.

Please note:  Policies are changing rapidly. We recommend that you check for updates frequently. Also, if you are still planning on traveling, we recommend that you contact the hotel directly to ensure it is still open as hotels in some locations are temporarily closed.

Accor Melia Hotels International
AmResorts Meriton Australia
Archipelago International MGM Resorts and Casinos
Ascott Millennium
B&B Hotels Minor Hotels
Bahia Principe Montage Hotels & Resorts
Banyan Tree Motel 6
Barcelo Movenpick Hotels & Resorts
Belmond NH Hotels
Best Western Noble House
Blue Diamond Northland Group
Capella Hotel Group Oberoi Hotels & Resorts
Choice Okura Nikko Hotels
CitizenM Hotels Omni
Club Quarters One&Only Resorts
Coast Hotels Onyx Hospitality Group
COMO Hotels and Resorts OYO Rooms
Corinthia Hotels Pacifica Hotels
Diamond Resorts Palace Resorts
Dorchester Collection Palladium Group
Drury Pan Pacific Hotels & Resorts
Dusit Hotels Pestana Group
Event Hospitality Playa Resorts
Eviivo Prince Hotels
Excellence Group Provenance Hotels
Extended Stay America Radisson Hotel Group
Fattal Hotel Group Red Lion
Four Seasons Red Roof Inn
Great Wolf Lodge RIU Hotels
H10 Hotels Robinson Club
Hilton Worldwide Room Mate Hotels
Hostelling International Rosewood Hotels
Hotelera Posadas Sandals
Hotusa SBE Hotel Group
Hyatt Hotels Shangri-La Hotels and Resorts
Iberostar Shell Management
IHG Sonesta Hotel
Jin Jiang Hotels Taj Hotels, Resorts & Palaces
Jumeirah TFE Hotels
Karisma Group The Peninsula Group
Kempinski Hotels & Resorts Trump International
Langham Hotels Viceroy Hotel Group
Loews Walt Disney Parks & Resorts
Louvre Hotels Warwick All
Magnuson Hotels Westgate Resorts
Mandarin Oriental Hotel Group Wyndham Extra Holidays
Marriott Wyndham Worldwide
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