Help center

Business Travel Supplier Updates

Business Travel Supplier Updates

For the latest COVID-19 travel advisories, please visit the Egencia Travel Advisor to find out what you need to know for your trip.

As COVID-19 restrictions begin to ease, many airlines, rail providers, car rental companies and hotels are implementing new business standards, such as social distancing practices and hygiene priorities, to ensure traveler safety and comfort in the ‘new normal’.

Many suppliers have also issued special flexible cancellation policies, stringent travel guidelines and stronger safety measures in response to COVID-19. Keep up to date on current guidance with the links below. 

Need to modify a booking?

Many bookings can be canceled or modified online. Go to ‘Trips’ on Egencia or use the mobile app. You can also find important information related to managing your bookings on the help center, or use Egencia Chat to access self-service support options or to chat live with a Travel Consultant.  If you still need to get in touch with Egencia’s travel consultant team, you can use this online form



Taking a flight may require special considerations such as wearing a mask on the plane. Use the links below to quickly access information about individual airlines’ policy updates, including cancellation policies, as well as travel restrictions and safety measures. 

It’s also a good idea to check with the departure airport for your trip to learn about any required procedures you need to be prepared for such as a temperature check before check-in.

We also recommend travelers check the status of their flight on the airline's website before booking and again before heading to the airport.

Aegean Airlines Hawaiian Airlines
Aer Lingus Hong Kong Airlines
Aeroflot Hong Kong Express
Aeromexico Iberia
Air Asia Icelandair
Air Astana Indigo
Air Busan Interjet
Air Canada Japan Airlines
Air Caraibes Jet2
Air China jetBlue
Air Dolomiti Jetstar
Air France Juneyao Air
Air India Kenya Airways
Air Malta KLM
Air Mauritius Korean Air
Air New Zealand Level
Air Seychelles LOT-Polish Airlines
Air Transat Lufthansa
Air Vistara Malaysia Airlines
Alaska/Horizon Air Neos
Alaska Seaplanes Norwegian Air Shuttle
Alitalia Oman Air
All Nippon Airways Peach
Allegiant Air Philippine Airlines
American Porter Airlines
Asiana Airlines Qantas
Austrian Airlines Qatar Airways
Avianca Royal Air Maroc
Azerbaijan Airlines Royal Brunei Airlines
Azul Airlines Royal Jordanian Airlines
Bangkok Airways SAS
Beijing Capital Airlines Saudia
British Airways Scoot
Brussels Airlines Shenzhen Airlines
Caribbean Airlines Sichuan Airlines
Cathay Pacific Singapore Airlines
Cebu Pacific South African Airways
China Airlines Southwest
China Eastern Airlines SpiceJet
China Southern Airlines Spirit
Copa Airlines Starflyer
Delta Swiss
EgiptAir Tap Portugal
El Al Thai Airways
Emirates Tianjin Airlines
Ethiopian Airlines Tigerair Australia
Etihad Airways TUI Airways
Eurowings Turkish Airlines
Eva Air Ukraine Int’l Airlines
Fiji Airways United
FinnAir Vietnam Airlines
Firefly Virgin Atlantic
Flynas Virgin Australia
Frontier Vistara
Garuda Indonesia Volaris
Go Air Vueling Airlines
Grant Aviation WestJet
Gulf Air Xiamen Airlines


Rail Providers

The links below will help you quickly access the rail providers’ websites where you can find the most up-to-date information about flexible cancelation policies and travel advisories.

Deutsche Bahn
SJ Rail
UK National Rail


Car Rentals

Stay up to date on car rental agency policy updates, including cancellation policies and safety measures, using the links below. These links can also be used to learn about possible reduced availability for rental car locations. 




Hotel Cancellations

If your existing booking meets the hotelier's new flex policy for refundability and it is at least 24 hours ahead of check-in, you will see an updated booking status on Egencia. If your booking is non-refundable, or if the hotelier policies have not been updated, you will continue to see non-refundable, non-changeable status. 

Hotel Closures

As the COVID-19 crisis continues, some hotels are either required to or are choosing to temporarily close. Egencia is taking proactive measures to minimize travel disruptions resulting from hotel closures. 

On the hotel search page, properties with availability will be displayed at the top of your search results, and closed properties will appear below them marked as NO RATES AVAILABLE. For travelers with an upcoming booking at a hotel that we know is scheduled to be closed during their stay, Egencia will inform the travelers directly via email or through travel alerts available in the Egencia app.

Booking a Hotel

Use the filter ‘Book now with flexibility to change later at properties with free cancellation’ to quickly find hotels with free cancellation policies. 

Hotel Policies

If you are planning a hotel stay, you can contact the hotel directly to ensure it is still open and to review their safety guidelines. 

Accor Melia Hotels International
AmResorts Meriton Australia
Archipelago International MGM Resorts and Casinos
Ascott Millennium
B&B Hotels Minor Hotels
Bahia Principe Montage Hotels & Resorts
Banyan Tree Motel 6
Barcelo Movenpick Hotels & Resorts
Belmond NH Hotels
Best Western Noble House
Blue Diamond Northland Group
Capella Hotel Group Oberoi Hotels & Resorts
Choice Okura Nikko Hotels
CitizenM Hotels Omni
Club Quarters One&Only Resorts
Coast Hotels Onyx Hospitality Group
COMO Hotels and Resorts OYO Rooms
Corinthia Hotels Pacifica Hotels
Diamond Resorts Palace Resorts
Dorchester Collection Palladium Group
Drury Pan Pacific Hotels & Resorts
Dusit Hotels Pestana Group
Event Hospitality Playa Resorts
Eviivo Prince Hotels
Excellence Group Provenance Hotels
Extended Stay America Radisson Hotel Group
Fattal Hotel Group Red Lion
Four Seasons Red Roof Inn
Great Wolf Lodge RIU Hotels
H10 Hotels Robinson Club
Hilton Worldwide Room Mate Hotels
Hostelling International Rosewood Hotels
Hotelera Posadas Sandals
Hotusa SBE Hotel Group
Hyatt Hotels Shangri-La Hotels and Resorts
Iberostar Shell Management
IHG Sonesta Hotel
Jin Jiang Hotels Taj Hotels, Resorts & Palaces
Jumeirah TFE Hotels
Karisma Group The Peninsula Group
Kempinski Hotels & Resorts Trump International
Langham Hotels Viceroy Hotel Group
Loews Walt Disney Parks & Resorts
Louvre Hotels Warwick All
Magnuson Hotels Westgate Resorts
Mandarin Oriental Hotel Group Wyndham Extra Holidays
Marriott Wyndham Worldwide
Was this helpful?
Thank you for your feedback!