New travel reporting to understand the impact of COVID-19

By Caleb MacIlvaine, senior product marketing manager

In business adaptivity is crucial. So, it is also with your travel program. Successful programs are able to adapt to the ever-changing needs of the business. This was true before the effects of COVID-19 challenged businesses globally and it is even more crucial today.

These last few weeks have dramatically changed the business travel landscape for our industry and for your business. In response to the rapidly evolving state of business travel, Egencia has provided you with business travel reporting to help manage travel risk and adapt through this crisis.

In mid-March, when the COVID-19 crisis escalated and corporate travelers worldwide were required to return to their home countries, we launched the COVID-19 travel reporting hub in Egencia Analytics Studio. Located on the reporting home page, this collection of new reports helps you mitigate the financial impact to your business by providing downloadable data for all your air and hotel bookings. These travel reports are customizable for any future date ranges through the end of 2020.

With the data at your fingertips, you can now perform the detailed analysis that’s important to your travel program and business. The hotel report shows a forward-looking, consolidated view of hotel bookings along with their current status. In this report, you can see:

• Each transaction’s Itinerary Number
• Gross Booking Value
• Hotel Cancellation Policy
• Chain Flexibility
• Cancellation Window
• Any potential penalties, and more

Having this critical information for each transaction can help you assess the financial implications to your business and provide insights to recoup as much expense as possible in the event of cancelations. The air report provides the ticket status of all air bookings. This data gives details into each transaction including:

• PNR
• Cancellation Status
• Route, Airline, and more

The information can be used to proactively stay on top of the evolving status of air travel so you can assess and mitigate the travel risk to both your travelers and business. With the new Analytics Studio COVID-19 travel reporting hub, you’ll have the visibility you need to reduce risk for your travelers, adapt quickly, and avoid flying blind as changes come to your business, your travel program, and your travelers.