Save yourself time with simpler profile management

Posted: 08 October 2018
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Simple profile management for business travel

One of the most admin-intensive aspects of overseeing a business travel program is managing traveler profile data. If you're a travel manager, you'll understand the struggle of managing v-lookups and complex HR feeds to onboard new employees. Many travel management companies still expect you to struggle without a single traveler profile source, but the Egencia self-service profile management solution is different. You can use the platform to mass create, update, and delete profiles directly without having to access each user separately.

Keep traveler information in one profile

Regardless of how your travelers book (online, offline or through the app), all Egencia users have one profile that contains everything. Personal information, passport details, company travel policy, approver details, loyalty cards, and travel preferences are all located in one place for easy access. With everything in one place, travelers can book and amend trips without having to visit multiple sources, saving information in silos as they go. And you, as a travel manager, can stop spending so much time on profile administration and focus on more impactful parts of your travel program. Especially now that you have access to efficient tools and visibility of your traveler profile data on-demand. What else do you get?

  • Your travelers get personalized service when they need help. If their phone number is on their profile, our advanced service center software means we recognize them as soon as they call us.
  • Our consultants know all your travelers' preferences, have visibility into their trips, company policy, and approval process, and can automatically apply it to their bookings.
  • Your travel arrangers also benefit from simple profile management as they can quickly access a trip, they’ve booked for a traveler online, or in the Egencia app, when they're on the go.

The cornerstone of integration

How do you make it easy for your travellers to book across all devices and know your company’s policy, approval and traveller preferences are applied? How can you be sure your travel management company (TMC) can access and deliver the same information across all booking channels? The answer is via a truly integrated solution which also includes synchronisation with the global distribution system (GDS). Unfortunately, this is what is typically available today with other travel management companies and online booking tool solutions: many systems, many players and no single source of profile truth.  

Straightforward self-service

Once your company has launched, how easy is it for you to manage new starters, departures and changes to your program? At Egencia, there’s no need to setup costly or complex HR feeds: with our Bulk Data Management tool you can create, update, and delete profiles in minutes.  And it’s included as standard for all clients. As a travel manager, this means you can stop doing boring profile administration and focus on more impactful aspects of your travel programme. You get visibility of your traveller profile data on-demand and efficient tools to save you time. Check out this video for a quick overview of all on-demand, integrated online and offline travel management tools we’ve developed to make your life easier.

Do you know any other profile management suite, fully integrated and with self-service online capabilities? We do. Don’t hesitate to reach out to your Account Manager to learn more about these features or click here to request a demo of the full Egencia solution. Want to learn more? Check out this article on LinkedIn by Natasha Samuel (Senior Product Marketing Manager at Egencia) on the three headaches of Travel Managers with profile management.  

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