As the COVID-19 situation continues, the travel industry is experiencing and reacting to new and complex challenges. As always, our focus at Egencia is to understand our customers’ needs, evaluate the possibilities, and provide solutions to help our customers. We've been working closely with our suppliers — including hotel partners — to ensure travelers have the most up to- date information when booking or planning during these unprecedented times.
Addressing hotel closures
With the ongoing COVID-19 situation, we've seen sudden and frequent changes to hotel policies and availability, with some hotel partners required to close temporarily. This may affect a current or near term corporate hotel booking you have. Together with our partners, we're taking proactive measures to minimize any business travel disruptions caused by these hotel closures.
To prevent you and your corporate travelers from booking hotels we know are closed, we've introduced the following measures:
· The hotel search in our online booking tool will display closed properties as NO RATES AVAILABLE. These hotels will be sorted and displayed below hotels that are currently open, so you know to avoid them.
· If we know a hotel is going to be closed during your reservation, we’ll contact you via a traveler email at the email address in your profile and let you know your business travel booking reservation has been canceled.
We will update hotel closures as soon as we have new information. However, there will be times where a change may have happened very suddenly, so we encourage you to contact your booked hotel before traveling to confirm it's still in operation.
Our goal is to help our customers navigate carefully and safely through this incredibly challenging time. Throughout the COVID-19 crisis, we have reacted quickly and will continue to do so to support your business travel needs as fully as possible.
If your booked hotel is still operating and you need to cancel a reservation, please log in to your booking from the app or browser. Visit the Egencia Help Center for further updates on traveling during the COVID-19 pandemic.
In response to the evolving status of upcoming hotel reservations impacted from COVID-19, Egencia is providing our customers with reporting to quickly see the cancellation policy and hotel chain flexibility of active hotel bookings. The report can be found on the reporting home page.
We also recommend you become a member of our Egencia Connect Community to discover our latest news and share business travel tips and best practices with your peers. Our community is currently available only in English, but anyone comfortable with English is encouraged to join.