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Egencia takes the turbulence out of rebooking flights with online air exchange

2 min
Posted: 08 March 2018

Now available globally, clients can change flights online quickly and with confidence

Egencia®, a leading global travel management company (TMC), announced the availability of post-ticketing online air exchange for all its clients. It is the only TMC to offer this functionality at a scale that covers travelers from all types of companies globally. Travelers can now change flights themselves on either desktop or mobile after they book, with instant visibility on any potential fare changes and penalties. Modifications are quick and easy, and Egencia gives travelers access to all the information needed to make the right choice.

The 4th edition, Egencia Business Travel and Technology survey found that half (50 percent) of business travelers prefer to self-serve versus having to call someone to manage their travel, unless they are experiencing a problem. With online air exchange, travelers have the choice to either make changes to their trips on their own, or with help from an Egencia travel consultant.

“Egencia aspires to meet its clients where they are and to deliver exceptional service where they expect it. When plans change, travelers turn to their devices — desktop or mobile — to find a solution. We make it easy for them to rebook the flight they need to close that deal, or make it home for the weekend,” says Michael Gulmann, Chief Product Officer of Egencia. In addition to the cost of changing a ticket, mobile and desktop users can also see available flight times within the same cabin class. The payment and previous seat preferences are automatically applied to new flights, eliminating those extra steps and making the overall process as effortless as possible. This design leads to a rate of touchless automation of over 80 percent for the new online exchange process.

Find out more about online air exchange on the Egencia website.

About Egencia

Egencia makes every business trip count for travelers and travel managers. The travel management company’s industry-leading technology platform simplifies the process of planning, booking and managing business travel. Relying on timely, data-driven insights from Egencia, businesses stay one step ahead by making choices that align with traveler preference and corporate policy. A dedicated team of travel consultants is ready to assist every step of the way, whenever and wherever needed. Egencia serves small, mid-cap and multi-national companies in more than 65 countries. To connect with Egencia, visit or follow us on Twitter or LinkedIn. You can also follow along on our blog.

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