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Case Study Alexander Mann Solutions

Egencia powers policy compliance and automated approval

Alexander Mann Solutions
Talent acquisition and management

As a global company serving more than 100 blue-chip organizations, in over 90 countries in 40 languages, Alexander Mann Solutions helps companies and individuals fulfill their potential through talent acquisition and management. Employing over 4,000 experts across the globe, Alexander Mann Solutions deliver a distinctive blend of outsourcing solutions and a full range of consulting and specialist services. KEY RESULTS

  • Online adoption: 90 percent
  • Compliance: 87.4 percent
  • Negotiated air and hotel savings: + 70,000 USD
  • Online fee savings: +110,000 USD

Click here to download the full PDF case study THE CHALLENGE Business travel for Alexander Mann Solutions often means that travel takes place for a customer or specific project. Alexander Mann Solutions wanted an approval process that enabled approval for projects, specific customers or internal travel, rather than a line manager approval. Ideally, the solution would incorporate a way to capture project codes for each trip, giving the approver visibility of the details as part of the approval process. It would also enable their finance team to allocate and reconcile costs appropriately. THE SOLUTION Our travel management platform gives clients flexibility to configure approval that works for the type of travel they do, such as approval for all bookings or just those that don’t comply to the company’s travel policy. Our platform also offers features such as multi-level approval, exceptions for last-minute trips, mix and match approval for different products (air, hotel, car and rail) and travel policy groups, domestic and international approval settings, and visibility of pending approvals for both the approver and company’s Travel Manager. To support Alexander Mann Solutions’ needs, we implemented a project-based approval workflow in April 2017. Travelers and travel arrangers can choose the appropriate project or client on the booking checkout page. This triggers an automated approval workflow, for bookings made online and offline, to the relevant approver for that project or client. If an approver is out of the office, there is also the ability to appoint a back-up approver to act on approval requests. Our customers have the option to create as many travel policy groups as they want. You can assign different teams, groups, or individuals to a customized travel policy. Within each travel policy group, clients can customize per diems, advanced purchase along with a host of other criteria including cabin class, preferred suppliers, and price. Once a travel policy is created, what’s in and out of policy is instantly visible to travelers (and our travel agents) before booking. And when you need to make a change, it’s instantly applied across all booking channels (app, website, and Customer Service). With our customized travel policy solution, Alexander Mann Solutions achieved 87.4 percent compliance to their travel policy coupled with strong online adoption at 89.9 percent.