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Egencia launches breakthrough platform updates that unlock previously untapped business travel value

Posted: 19 February 2019
  • Egencia Hotel Conversations, a business travel industry first, enables direct two-way conversations between business travelers and hoteliers
  • Egencia Air and Hotel packages, exclusive to Egencia, enhances travel programs when air and hotel are booked for the same trip
  • Egencia Traveler Tracker now supports regional searches to help travel managers locate and support travelers during unforeseen situations

Bellevue, Wash., February 20, 2019 - Today Egencia®, business travel from Expedia Group™, announces at the Business Travel Show the addition of three groundbreaking, customer-centric features on its global business travel platform, designed to enhance customer experiences, business value and employee care.

Egencia launches Hotel Conversations, an industry-first feature that enables seamless, two-way communication between business travelers and their hotel at the touch of a finger. Business travelers now have the flexibility to ask questions, confirm details, and share updated travel plans at any step of their journey through the Egencia app. For instance, a business traveler can now easily request a late check-in in real time when a flight is delayed or even specify pillow type to make their stay more comfortable. Hoteliers can also proactively contact their guests, sending a warm welcome message or offer additional services such as treatments ahead of arrival, enabling them to enhance the customer experience before they have stepped into the lobby.

“Egencia Hotel Conversations will revolutionize the way hoteliers and business travelers interact with each other from the moment a booking is made, says Michael Gulmann, chief product officer at Egencia.

“We’ve seen conversations double over the last few months[1] clearly indicating that this was a previously untapped value proposition in business travel.”

Advancing travel programs for both the business and the business traveler is Egencia Air and Hotel packages - another industry first made possible by the unique capabilities of Expedia Group and its relationship with hoteliers. By selecting a packaged air and hotel deal, companies benefit from a lower overall trip cost while business travelers unlock access to more top-rated hotels that may otherwise be out of policy. Once business travelers book their flight, they will see recommended special rate hotels available to book immediately or within 10 days.

With duty of care front of mind for all companies, travel managers already rely on Egencia Traveler Tracker to instantly see where their employees are in the world and support travelers during unforeseen situations. Now the latest update includes the option to search a larger geographic area through region search. With this new feature, travel managers can simply draw a circle or square over the online map to see if any of their employees are in an area showing a deep freeze or cold wave for example.

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[1] Data time period: October – December 2018

About Egencia

Egencia, corporate travel from Expedia Group, is reimagining business travel management to make business travelers happier and corporate travel programs more successful. Egencia offers more personalized experiences through curated access to the world’s most relevant travel options. Putting our customers at the center of everything we do, Egencia provides exceptional customer care and innovative travel manager tools to increase savings and compliance. Egencia serves businesses large and small in more than 60 countries.

Connect with us on and follow us on Twitter and LinkedIn and see what we’re reimagining next on our blog. © 2019 Egencia LLC.  All rights reserved. Egencia, and the Egencia logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. All other trademarks are the property of their respective owners.

Media contacts Suong Lawless | PR manager,

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