Cutting approval from 15 minutes to 5 seconds

Customer

Supported by more than 6,000 global service providers, Club Assist supplies batteries, glass, and starters to automotive clubs worldwide.

Challenge

Identify a more efficient, reliable pre-trip approval process; gain deeper visibility into travel spend with on-demand reporting, and increase travelers’ confidence.

Solution

Before Egencia, Club Assist managers were spending 25% of their work week approving employee travel. By leveraging Egencia’s TripController, this process now takes just seconds and can be accomplished on a mobile device. Thanks to Egencia, Club Assist reported 11% lower average domestic ticket prices, 21% lower average hotel rates, and 39% lower average daily car rates.

Future

Traveler satisfaction with Egencia continues to pave the way to strong compliance—online adoption has climbed above 96%. Egencia’s real-time reporting enables Club Assist to easily monitor spend and identify where action is needed. The travel team can quickly adjust policy, proactively reaching out to travelers impacted by flight delays, weather events, or other incidents. Egencia’s business travel solutions fuse technology with agent-assisted service to meet the needs of your company. We offer your travelers robust hotel, airline, and rental car deals to book themselves—online, via our app, or with the help of an Egencia Travel Consultant. Read the full story here