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Balance, control, and online adoption rate with Egencia

1 min
Town Shoes

One of the largest branded footwear retailers in Canada wanted to make their travel program more efficient, and signed with Egencia.

The Challenge

To balance control of bookings and encourage the online adoption rate of employees who travel.

The Results

Of the 160 employees in headquarters and nearly 4,000 nationwide, there are approximately 50 regular staff who travel for business, mostly to the US. On top of that are store managers who may not travel often, but when they do, require assistance with hotel bookings and flights.

The manager of the corporate office took on the added responsibility of travel management in August 2016. Despite a full plate, she doesn't feel overwhelmed. This is because of the accessible, informed and “delightful” account support she has received from Egencia. It also helps that the online adoption rate of those employees who travel is sitting at 95 percent. Read the full case study