Proactive Services
Demands on today’s travelers and travel managers only continue to increase. Simplify the travel process with Egencia and our suite of proactive Agency Services – designed to anticipate potential issues and resolve them before they adversely impact your employees and your business.
Looking Out for Your Travelers
Be confident that your employees are always well cared for with Egencia. Our corporate travel consultants are available 24/7 via phone, e-mail and voice mail to provide domestic and international travel planning, alter itineraries and offer prompt en-route assistance to travelers when needed.
Whenever a situation arises, Egencia proactively contacts affected employees to re-route or re-accommodate them as needed, and keeps your Travel Manager informed until the situation is resolved. In the event of a weather-related or other emergency hampering our operations in one location, calls can be seamlessly re-routed to an unaffected service center.
Every Step of the Way
Pre-trip, each employee has a convenient summary of all upcoming purchased, reserved and saved trips. When making travel plans, they are automatically reminded when an unused ticket may be applied to their chosen itinerary.
On their day of travel, Egencia™ on the Go™ automatically alerts your travelers of events impacting their flights via e-mail, phone or text message, to minimize the effect of cancellations and delays.
Post-trip, managing expenses and repeating a trip is simple, with all completed and saved trips for the past year, plus up to 40 outstanding future trips accessible online.
At every stage of their travels, your travelers can count on Egencia.
Stress-free International Travel
Booking complex international travel doesn’t have to be overwhelming. Every Egencia agent has been trained to find the most efficient options available in terms of cost and time. Our experienced International Rate Desk team conducts a thorough analysis of all travel consultant-booked itineraries, considering alternative airlines, routes, availability, and ticketing options.
Without sacrificing traveler convenience, our International Rate Desk Consultants uncover an average savings of $950 per booking. Your travelers need only focus on the purpose of their international trip, not the logistics of getting there.
Keeping Constant Watch on Your Program
Track key program data automatically with Egencia. DataMinder™ keeps a constant watch on the performance of important program metrics, delivering proactive e-mail alerts when specific thresholds are met. You'll know immediately when a new goal is achieved or an area requires additional investigation.
Spend time analyzing your program, not generating reports. TripController™ efficiently manages all pre and post-trip approval processes with unique settings for each traveler group and customizable approver settings. Your attention is saved for only the most critical itineraries. Our latest Scheduled Reports feature automatically generates your preferred spend reports, according to your specific settings and schedule, and notifies you via e-mail when they are ready for viewing.