Satisfaction, Security & Savings
In today’s global marketplace, your employees often travel to new destinations, making multiple stops to achieve their objectives. The complexity and uncertainty of business travel can be daunting at times, especially considering what’s at stake. Egencia has designed a suite of Agency Services to meet your travel challenges, globally, and ensure your employees travel efficiently, comfortably and securely.
Service Excellence, Anywhere in the World
Expect the same excellent service from Egencia whether your employees are traveling domestically or halfway around the globe. With 12 locations worldwide, our Global Customer Service group is comprised of travel professionals who are uniformly-trained to ensure you consistently receive excellent assistance and expert advice.
Our corporate travel consultants are available 24/7 via phone, e-mail and voice mail to provide domestic and international travel planning, alter itineraries and offer prompt en-route assistance to travelers when needed.
In the event of a weather-related or other emergency hampering our operations in one location, calls can be seamlessly re-routed to an unaffected call center. Be confident that your employees are always well cared for with Egencia.
Support Your Most Senior Executives
Enormous demands are placed on today’s senior-level employees. Egencia has designed our Executive Travel Services to help maximize their productivity when they travel.
Egencia’s Executive Travel Consultants deliver the highest level of personalized, professional service to your company’s executives, attending to every detail from making the original travel arrangements, to booking preferred seating, to reconfirming hotel reservations 24 hours prior to departure.
With an average of nearly 20 years of travel industry experience, our Executive Travel Consultants possess impeccable customer service skills. Your executives will be assigned a dedicated travel consultant who is accessible via a direct telephone number or e-mail during regular business hours and there is an after-hours support team ready and waiting to serve them at all times. We give priority to our VIP clients and guarantee a one-hour response time to any travel request.
Our Executive Travel Consultants take a proactive approach to handling all of your executives' travel needs, drawing upon their industry experience and knowledge of each executive to ensure that all aspects of the trip are arranged to exceed their expectations.
International Travel. Rely on the Experts
Booking complex international travel can be overwhelming for employees. Every Egencia travel consultant has been trained to compile the employee’s travel parameters and find the most efficient options available both in terms of cost and time. Your employees need only focus on the purpose of their international trip, not the logistics of getting there.
To identify any additional savings opportunities, all travel consultant-booked international itineraries are forwarded to our dedicated International Rate Desk team that completes a thorough analysis considering alternative airlines, routes, availability, breaking fares and split ticketing.
The International Rate Desk typically completes this analysis within four business hours and uncovers average savings of 17% or approximately $950 per booking. The result? Your employees receive the optimal international itinerary at the lowest available cost to your company.