Egencia Global Customer Service
In today's global business travel marketplace, your employees often travel to new destinations, making multiple stops to achieve their objectives. Egencia service offerings are designed to meet your business travel challenges and ensure your employees travel efficiently, comfortably and securely.
Service Excellence, Anywhere in the World
Expect the same excellent service from Egencia whether your employees are traveling domestically or halfway around the globe. With multiple locations worldwide, our Global Customer Service group is comprised of travel professionals who are uniformly-trained to ensure you consistently receive excellent assistance and expert advice.
Service and Care Available 24/7
Our corporate travel consultants are available 24/7 via phone, email and voicemail to provide domestic and international travel planning, alter itineraries and offer prompt enroute assistance to travelers when needed. In the event of a weather-related or other emergency, calls can be seamlessly re-routed to an unaffected call center. Your travelers are always taken care of with Egencia.
Rely on the Experts in International Travel
Booking complex international travel can be overwhelming for employees. Every Egencia travel consultant has been trained to compile the traveler’s parameters and find the most efficient options available both in terms of cost and time. Your travelers need only focus on the purpose of their international trip, not the logistics of getting there.
Finding the Optimal Itinerary and Best Rates for Your International Travelers
To identify any additional savings opportunities, all travel consultant-booked international itineraries are forwarded to our dedicated International Rate Desk team which completes a thorough analysis that considers alternative airlines, routes, availability, breaking fares and split ticketing for your travelers.