Egencia Promise Terms and Conditions
1. Flight Price Guarantee
In the unlikely event that you find a lower rate on Egencia or on another U.S.-based website within 24 hours of booking with Egencia, we will cancel the flight you booked and rebook you on the cheaper flight for no charge. If there’s no availability on the cheaper flight, we will refund the difference. This Flight Price Guarantee is subject to the terms and conditions listed below.
2. Notifying Egencia of a Claim
You must contact us via your dedicated customer service team or at 1-866-397-2677. The lower rate must be available for booking on Egencia or other US-based website at the time you contact us, as determined by our customer service representatives. For general questions regarding the Egencia Promise, please contact us via the email link located on your Egencia site.
3. Must be “Apples to Apples” Comparison
The Flight Price Guarantee is available only for exact itinerary matches, for example, specific air carrier (including class of service), applicable refund policy, and the exact same dates, flight numbers and times of travel or service as booked on the Egencia website. Except as noted below, the Flight Price Guarantee applies only to the cost of booked travel, as presented in the Egencia search results, without including any taxes and fees. The Flight Price Guarantee is not available for bookings on websites where the carrier, itinerary or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
4. Comparison Rates must be available to the General Public Online
The Flight Price Guarantee applies only to prices both advertised and available to the general public on a US-based website. For example, this does not include rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. Guarantee does not apply to Southwest Airlines Fun Fares, Air Canada Tango Fares or similar airline-exclusive fares. The lower rate may not come from a website where you call to get the rate, or from an email that you received. The rate must be quoted and booked in US dollars (and without reference to currency converters).
5. Important Note Regarding Airfare
To qualify for a rebooking or refund, the difference in airfares must be more than ten dollars ($10.00).
6. Verification of Claims
All requests, including receipts, are subject to verification by Expedia. Expedia will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia personnel. Nor will Expedia verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Verified requests that require a refund will receive a credit to the credit card used for the booking, within approximately 7-10 days of verification.
Limit: three refunds per traveler per calendar month (regardless of the number of accounts used by the traveler) and limit of $5,000 per client monthly.
Expedia reserves the right in its sole discretion to modify or discontinue the Flight Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Flight Price Guarantee. The failure by Expedia to enforce any provision of these Terms & Conditions shall not constitute a waiver of that or any other provision.